If you have a busy, hectic, slightly chaotic office environment, I have a cure for you:
Hire Karen. No, wait, that's not what I mean! Hire a person like Karen. You can't have Karen, she's the new Business Manager at DeCocco Design! She appears to LIKE running a business--I've heard about people like that. My office has become an oasis of calm. I'm not sure I remembered what color the top of my desk was and now it's clear and orderly. Records and resources are where they should be. There are processes and forms, invoices and reports.
I can focus on interior design. Thank you God, for Karen!